Magento Help Desk

It allows a registered user to create a ticket regarding its query.

Magento help desk.

The help desk interface is simplified to provide faster access and maintanence. Help desk agents can submit tickets from magento s admin panel. Magento 2 help desk integrates uvdesk help desk extension with your magento. All messages will be assigned to the proper department without leaking information.

Tech resources easy to follow tutorials user guides release information downloads security updates and more. This is an amazing module which integrates uvdesk helpdesk ticket system with magento 2. The admin and its assigned agents can manage all the tickets either from the magento back end or from the uvdesk dashboard. To enhance the customer service for your e commerce store help desk extension by exto is a great selection.

This allows you to optimize customer support and monitor help desk performance alongside your revenue. Help desk utilizes ticket system customers may submit tickets via native magento contact form from the customer account section or by directly emailing help desk gateway. It allows you to create departments use 5 types of templates with auto responding tools change priorities and view ticket statistics from the back end. Customers can reply to help desk replies directly from their email client.

With magento 2 help desk extension it helps you to collect all request inquiries offline chat messages email in one place. The tickets are managed at the ticket grid in the store backend and can be assigned to a particular help desk agent store administrator user eligible to answer. Exto help desk for magento 2. We ll also show you how to join this data to your magento store to determine clv of customers who have and have not filed a request.

It helps your customers reach the technical team as well as resolve the problems regarding issues queries complaints etc.